"Flight was late by about 35 mins, but driver did not arrive for over 15 minutes after landing. Frustrating"
"Prius instead of estate but luggage fit was ok"
"Excellent service. Driver was early on both occasions"
"Slighty delayed on picking me up for outward journey. But on time for pick up on inward bound. Friendly and efficient. "
"Relaxed and smooth ride, perfect for the early morning start"
"good driver who arrived 3 minutes early.Allo very good."
"was very upset to be charged £1.50 for an sms call i never wanted . i didn't click the box for this and it was not easy to complain about it as the no given did not work .. so the driver never got a tip as i think i more than paid for it ...the sms charge must be more easily cancelled as the email was more than enough ..."
"At the time when the driver was supposed to arrive, I got a call from the company saying that the driver was one hour late. I had to insist and to explain that this was unacceptable and that I would in consequence miss my flight; the person at the company then took ten minutes to find a solution, and I had a car fifteen minutes after that. I got my flight in the end, and there was no major harm done... but this was a very stressful experience, and it puts into question the reliability of the company."
"Very smooth and hassle free process from start to finish - pleasant driver who gave me plenty of warning he was arriving "
"Good service, driver was there 5 minutes early for both pick up and return.
Would use again."
"Nice car and driver. So worth it."
"Dreadful service. No driver turn up so I had to call the company who assured me a driver was on its way. 5 minutes passed and no driver, 10 minutes passed and no driver. Eventually a very rude driver turn up almost blaming me for not booking a local company!! I didn’t book any particular company. I booked a service through and app. I tried to call the company in the number advertised on the confirmation but despite being first on the queue I was just left on hold so eventuallty I put the phone down. Dreadful service!!!"
"Excellent service, highly recommended. "
"Overall, unfortunately, the experience was not very good. The driver was friendly, but he was about 15 minutes late. He did phone to ask where we were, but at that point was still about 20 minutes away. The vehicle was not up to standard. It was very old and the windows and doors did not seal properly so it was 'drafty' to put it mildly and in addition there was a complete absence of heating. We had to take out warm clothes from our suitcases to keep ourselves warm. Frankly, it was unacceptable. When booking, the site recommends an upgrade for an added £13, but we don't see why customers should pay this to get a journey of a reasonably acceptable standard. We are minded to use the service again, but would hope that the vehicles in this price category are suitable and fit for the purpose of service customer pay for. Thank you."
"The driver was on time and we had a pleasant journey."
"On time , easy driving and nice talk "
"Excellent service! Car was upgraded to Mercedes as well, i guess due to no minicab availability."
"Great service green line taxi st.albans."
"Very bad experience. Driver 25 minutes late. We missed our train, and nearly missed our flight. Won’t be using you again. "
"Flight was late by about 35 mins, but driver did not arrive for over 15 minutes after landing. Frustrating"
"Prius instead of estate but luggage fit was ok"
"Excellent service. Driver was early on both occasions"
"Slighty delayed on picking me up for outward journey. But on time for pick up on inward bound. Friendly and efficient. "
"Relaxed and smooth ride, perfect for the early morning start"
"good driver who arrived 3 minutes early.Allo very good."
"was very upset to be charged £1.50 for an sms call i never wanted . i didn't click the box for this and it was not easy to complain about it as the no given did not work .. so the driver never got a tip as i think i more than paid for it ...the sms charge must be more easily cancelled as the email was more than enough ..."
"At the time when the driver was supposed to arrive, I got a call from the company saying that the driver was one hour late. I had to insist and to explain that this was unacceptable and that I would in consequence miss my flight; the person at the company then took ten minutes to find a solution, and I had a car fifteen minutes after that. I got my flight in the end, and there was no major harm done... but this was a very stressful experience, and it puts into question the reliability of the company."
"Very smooth and hassle free process from start to finish - pleasant driver who gave me plenty of warning he was arriving "
"Good service, driver was there 5 minutes early for both pick up and return.
Would use again."
"Nice car and driver. So worth it."
"Dreadful service. No driver turn up so I had to call the company who assured me a driver was on its way. 5 minutes passed and no driver, 10 minutes passed and no driver. Eventually a very rude driver turn up almost blaming me for not booking a local company!! I didn’t book any particular company. I booked a service through and app. I tried to call the company in the number advertised on the confirmation but despite being first on the queue I was just left on hold so eventuallty I put the phone down. Dreadful service!!!"
"Excellent service, highly recommended. "
"Overall, unfortunately, the experience was not very good. The driver was friendly, but he was about 15 minutes late. He did phone to ask where we were, but at that point was still about 20 minutes away. The vehicle was not up to standard. It was very old and the windows and doors did not seal properly so it was 'drafty' to put it mildly and in addition there was a complete absence of heating. We had to take out warm clothes from our suitcases to keep ourselves warm. Frankly, it was unacceptable. When booking, the site recommends an upgrade for an added £13, but we don't see why customers should pay this to get a journey of a reasonably acceptable standard. We are minded to use the service again, but would hope that the vehicles in this price category are suitable and fit for the purpose of service customer pay for. Thank you."
"The driver was on time and we had a pleasant journey."
"On time , easy driving and nice talk "
"Excellent service! Car was upgraded to Mercedes as well, i guess due to no minicab availability."
"Great service green line taxi st.albans."
"Very bad experience. Driver 25 minutes late. We missed our train, and nearly missed our flight. Won’t be using you again. "
